Terms & Conditions

About these terms

These Terms & Conditions apply to quotes and orders supplied by Unified by Design Pty Ltd (ABN 93 642 857 510) trading as Unified Signage (“Unified Signage”, “we”, “us” or “our”). “Customer”, “you” and “your” mean the person or entity requesting or purchasing the goods or services.

Your contract consists of the accepted quote, invoice or order confirmation, the approved shop drawings, these Terms & Conditions, our Shipping Terms and any written variations agreed by both parties. If documents conflict, the accepted quote controls commercial scope and price, and the latest approved shop drawing controls the technical design.

Quotes and orders

A quote is an invitation to place an order and is valid for the period stated in it, or 30 days if no period is stated. A contract is formed when we issue written confirmation after you accept the quote and pay any required deposit.

Quotes are based on the information, drawings, dimensions, quantities, delivery address and assumptions available at the time. Work outside that scope, revised specifications, site conditions not disclosed to us, or changes required by an authority or installer may require a written variation.

Price and payment

Prices, GST, freight, installation and other allowances are treated as shown in the quote. Unless the quote states otherwise, installation, permits, engineering, site surveys, electrical work, access equipment and making good are not included.

Any deposit shown in the quote is due on acceptance. Unless the quote states a different milestone, the remaining balance becomes due in full immediately when the shop drawings are approved and must be received as cleared funds before procurement or production begins. We may pause work and adjust the estimated completion date while an amount is overdue.

After drawing approval, the goods are made or procured specifically for you. Amounts paid are non-refundable for a change of mind or customer cancellation, except where we agree otherwise in writing or a refund is required by law. If cancellation is accepted and we can reasonably avoid or recover part of the cost, we will account for that amount after deducting work completed and reasonable, documented, non-recoverable commitments.

Drawings, approvals and changes

You must carefully review all spelling, wording, dimensions, quantities, colours, materials, finishes, illumination, cable exits, fixing details and layout before approval. Approval confirms that you have authority to approve the design and instruct us to proceed.

Approval may be given by signature, email, online acceptance or another clear written instruction. The Approved Drawings Terms form part of every order involving shop drawings. Changes requested after approval are subject to feasibility, added cost and revised timing, and will only proceed once agreed in writing.

Customer responsibilities

You must give us accurate information, final site dimensions and a safe, suitable delivery and installation environment. Unless we expressly include a site survey, you are responsible for verifying dimensions, wall construction, concealed services, access, load capacity, power location and compatibility before approval.

You are responsible for obtaining owner, landlord, strata, council, planning, engineering and other approvals required for the sign and its installation. Structural, elevated, outdoor and hard-wired electrical work must be completed by appropriately licensed and insured professionals.

Customer artwork and intellectual property

You retain ownership of material you provide. You grant us a non-exclusive licence to use, reproduce, adapt and provide that material to our contractors only as reasonably necessary to quote, design, manufacture, deliver and support your order.

You warrant that you have the rights and permissions needed for all names, logos, artwork and instructions you supply, and that our authorised use will not infringe another person’s rights. You are responsible for claims arising from customer-supplied material, except to the extent caused by our unauthorised use or our own act or omission.

Manufacture and appearance

Custom signage involves manual fabrication and industry-standard production processes. Minor tolerances in dimensions, joins, welds, finishes, material grain, illumination, colour and brightness may occur and are not defects where the goods remain consistent with the approved drawings, samples, stated tolerances and acceptable industry practice.

Screen displays, photographs, digital renders and the Design Studio are indicative only. Physical colour and brightness can vary with material batches, ambient light, viewing distance, power supply and display settings. A physical sample must be expressly included if exact matching is essential.

Delivery and installation

Production and delivery dates are estimates unless we expressly confirm a guaranteed date in writing. The detailed rules for freight, access, delays, inspection, risk and redelivery appear in our Shipping Terms.

Installation is excluded unless specifically itemised in the quote. Installation guides are general information and do not replace project drawings, engineering advice or the work of licensed trades. We are not responsible for installation work performed by the customer or a third party we did not engage.

Consumer guarantees and defects

Nothing in these terms excludes, restricts or modifies a guarantee, right or remedy that cannot lawfully be excluded, including under the Australian Consumer Law. Statements about non-refundable payments apply to change-of-mind cancellations and do not remove rights for faulty goods, major failures, misleading conduct or other circumstances where the law requires a remedy.

Please notify us promptly of a suspected defect and provide the order reference, description, photographs and access reasonably needed to assess it. A short reporting period in these terms or the Shipping Terms does not remove any statutory right.

Where the law permits us to limit liability for goods or services not ordinarily acquired for personal, domestic or household use, our liability is limited, at our option, to repair, replacement or resupply, or the reasonable cost of doing so.

Delays and events outside reasonable control

We will use reasonable care and keep you informed of material delays. We are not responsible for delay or failure caused by events beyond our reasonable control, including carrier disruption, severe weather, natural disaster, fire, flood, bushfire, industrial action, government action, border or customs delay, widespread shortage, utility failure or supplier disruption, provided we take reasonable steps to minimise the effect.

The affected time is extended for the period reasonably required. If the event continues for more than 60 days and substantially prevents completion, either party may end the uncompleted part by written notice. You must pay for work completed and reasonable non-recoverable commitments; we will refund any balance for work not completed or committed.

To the maximum extent permitted by law, neither party is liable for indirect or consequential loss that was not reasonably foreseeable when the contract was formed. This does not limit liability for fraud, wilful misconduct, personal injury, damage to tangible property caused by negligence, or any liability that cannot lawfully be limited.

General terms and disputes

Neither party may transfer the contract without the other’s written consent, which must not be unreasonably withheld, except that we may use qualified contractors and suppliers to perform the work while remaining responsible for our obligations. If a term is invalid, it is read down or severed to the minimum extent necessary and the rest continues.

Before starting court proceedings, each party will try in good faith to resolve a dispute through written notice and discussion. Either party may seek urgent relief or use a statutory complaint process at any time. These terms are governed by the laws of New South Wales and the parties submit to its courts and tribunals.

We may update these website terms for future orders. The version accepted when your contract is formed continues to apply unless a change is required by law or agreed in writing.